March 16th, 2013
I am writing to tell you how pleased we are with the service given to us by your plumber Jon and Brian on Friday, March 8, 2013.
Jon gave my husband an estimate on 3/7 for several jobs including replacement of an upstairs toilet. My husband explained that if at all possible, we were hoping to have the job done while our daughter and her family were away for a few days and would return on Tuesday, March 12th (she has M.S. and they have been living upstairs.) To our surprise and joy the two men arrived Friday morning just after the snowstorm the night before. We weren’t even shoveled out yet- Jon was so kind as my husband, 80 years old, started to shovel a path- he took the shovel and made a path himself. The two men completed the work before noon, and were very efficient!
We will definitely recommend your company to our friends- we are impressed by such excellent service!
March 1st, 2013
Brian was friendly and nice. Explained the issues to my mom who is 87.
He also explained everything to me.
February 15th, 2013
Raps is a great company. Brian did an excellent job. He is an asset to your company.
December 10th, 2012
Brian was a very professional worker. He represents the company well. Great job done!
November 11th, 2012
Joe C. was a hard worker, he stuck to the job even though it was getting late.
September 18th, 2012
Very professional and explained what the problem was and how he would fix it.
September 10th, 2012
Dennis was as nice and professional as you can be.
September 1st, 2012
Jon was polite, friendly, explained. All repairs were done well.
August 1st, 2012
He was a gift from Heaven.
April 16th, 2012
Dennis was very professional & always call Raps Plumbing- you’re the best
December 29th, 2011
My kitchen drain was clogged on Christmas Eve. I called your company and a serviceman was at my home in less than an hour. A pipe needed to be replaced. The serviceman was very kind and understanding and helpful in diagnosing the problem and offering me the best options. He worked efficiently and removed the pipe and replaced it and resolved the problem. I did not get his name but you should be very proud of him. He not only helped me but calmed my fears and got my sink operational so that I was able to use my kitchen for Christmas.
Thank you so much. I work at a real estate company and the agents need referrals for plumbers all the time. I will always highly recommend your company any chance I get.
March 8th, 2011
I take this opportunity to express my sincere thanks and appreciation to all who were concerned in the creation of my new bathroom. I can assure you that I am thoroughly and entirely satisfied with the work performed--from "demo" to completion.
Joe was most instrumental in my decision to go forward with the updating of my bathroom, encouraging me and explaining in detail all that would have to be accomplished to attain what turned out to be a beautiful bathroom! He, Jeff, Mike, the floor man, the electrician and others worked diligently and skillfully--never wasting time from day's start to cleaning up at day's end. All were eager to please, answered my queries to satisfaction, were respectful, most pleasant, courteous, friendly and, most of all, efficient. I thank them one and all!
I also wish to recognize and thank Chris for his fine job of keeping me posted as to dates and arrival times of the workers. It was not an easy task in view of the extreme weather conditions we were experiencing.
A special "thank you" to Paul for his overall assistance. He was most patient, informative and attentive to details. I appreciate very much the splendid job he did in the selection and purchase of all the bathroom fixtures.
March 2nd, 2010
We have had bad luck with your profession. We used another plumbing company and it was dreadful. The entire world knows how disappointed we have been with them.
We hit the jackpot with your company. My husband has seen your trucks and your advertisements on TV.
The young man who arrived at our home was not only professional he was informative and very neat. His name is Marty Biddinger. He arrived when he said he would and took great care informing us what he had to do with our problem. He got right to it. It was a bathroom problem under the sink under the vanity. Marty left our home spotless and we were so very pleased that we had such a fine young man fixing our problem. It took him a few hours to complete the project because it was such a mess. It could have been a huge problem because we have radiant heat, so we were very apprehensive about the problem.
I commend you with such a fine staff. His loyalty is refreshing. We will be spreading word about your company. You can bet on it.
February 12th, 2010
Today your service man came to my daughter's home and repaired a leak in the bathroom sink. I would like to thank you for honoring the warranty which you issued. Secondly, I would like to remind you that your worker was very polite and pleasant which means that you made a very good choice by employing him.
My daughter has always been very satisfied with your work as I have been with your representative.
February 9th, 2010
This note is intended to recognize the excellent customer service and professional expertise of the Raps organization. Over the past several years, my husband and I have relied on their help on several occasions...some stressful, others routine. Without a doubt we offer an unlimited referral of them to any customer who wishes to trust their homes or offices to real pro's!
Specifically, they have rescued us when our basement sump pump failed flooding our basement. They installed a large capacity pump that is both efficient and reliable! And, just this week they responded to an urgent need to service our heating system when our contracted HVAC company was "too busy" due to heave "call" load! Raps made a special effort and responded and exceeded our expectations.
It is important to note that in each of the above cases, we were calling long distance and that added to our angst! Raps was referred to us from a neighbor who had similar experiences and is still a customer, many years later.
Special recognition to Paul Wypypchoski who with his assistant responded this past week, and Dennis who is the welcoming voice and competent scheduler who will go out of his way to help!
We wish you all continued success! You deserve it.
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